Glossary of Terms

Here we explain some of the commonly used terminology relating to the National Disability Insurance Scheme (NDIS).

Access Request Form

A form people fill out that helps NDIA identify if a person is eligible to become a participant.

Access Requirements

The criteria someone must meet to become a participant in the NDIS.

Business Support Officer

An Aftercare worker specially trained to assist our clients with gaining access to the NDIS and coordinating their support/s


Someone who provides personal care, support and help to a person with disability and is not contracted as a paid or voluntary worker, often a family member or guardian


A disability is permanent (will not go away) or you need early intervention (to be treated early that will help by reducing the future needs for supports).
A person with a disability is someone who has any or all of the following: impairments, activity limitations (difficulties in carrying out usual age-appropriate activities), and participation restrictions (problems a person may have taking part in community, social and family life).


Whether a person can become a NDIS participant or not. This is determined using the information on the Access Request Form.

First Plan

The start of a participant’s journey with NDIS. An NDIS plan documents a participant’s goals and the supports needed to work towards these. NDIS plans are reviewed regularly.

Formal Supports / Funded Supports

Support/s participants have to book and pay for. These supports must be reasonable and necessary. Also see ‘Support’

Funded Support Package

The funding available to a participant. There are 3 budgets in a support package:  Core, Capacity Building and Capital.


An individual’s goals or targets that they have identified for themselves and would like to achieve over the next 12 months.


A person in a formal caring role, acting for a person with a disability. Parents are usually guardians.

Informal Supports

The supports participants get from the people around them, eg. family, friends or neighbours.

Local Area Coordinators (LAC)

These are local organisations working in partnership with the NDIA, to help participants, their families and carers access the NDIS. LACs will help participants write and manage their plans and also connect participants to mainstream services and local and community-based supports.


A person who is appointed to act or make decisions for a participant who does not have a parent or guardian.

National Access Team

NDIA staff members who work in locations around Australia to review NDIS access applications and decisions relating to a participant’s eligibility for the NDIS.

NDIS (National Disability Insurance Scheme)

This is a new government funded support for people with a permanent and significant disability.

NDIA (National Disability Insurance Agency)

The government agency charged with implementing NDIS.


A 12 month proposal prepared by the participant in collaboration with NDIA. It details a participant’s goals, how they will be able to achieve them and how much funding is allocated to work towards each goal for the 12 month period.


A person who meets the NDIS access requirements.

Participant Statement

A statement in the ‘Getting Plan Ready’ form which should be completed prior to your initial planning appointment. It helps identify your needs, goals and current supports.


The written agreement worked out with the participant, stating their goals and needs, and the reasonable and necessary supports the NDIS will fund for them. Each participant has their own individual plan.

Plan Management Provider

A plan management provider is an organisation that helps you manage your funding of the supports in your NDIS plan.


Someone who has products or services to help participants achieve the goals in their plan. Participants can choose their providers and change providers at any time.

Registered Provider

A disability support provider that has met the NDIS requirements for qualifications, approvals, experience, capacity and quality standards to provide a product or service.  Aftercare is a Registered Provider


The amount of help a participant needs doing things such as daily tasks, making decisions and handling problems and money.

Self-management (funding)

Participants receive all or part of their NDIS funding and they manage their payments for supports and pay their providers directly.

Service Agreement

A contract between the participant and the service provider they have chosen to deliver the supports in their participant plan.


Someone who provides items to support participants, i.e. equipment.


There are two different kinds of ‘supports’ identified by the NDIA. The informal support, which are family and friends; and the community and mainstream supports which includes things like health or mental health services, schools, educational services, community groups, sporting groups and other government services.