Glossary of Terms

Here we explain some of the commonly used terminology relating to the National Disability Insurance Scheme (NDIS).

Business Support Officer

An aftercare worker specially trained to assist our clients with gaining access to the NDIS and coordinating their support


These are an individual’s goals that they have identified for themselves and would like to achieve over the next 12 months.

NDIS (National Disability Insurance Scheme)

This is a new government funded support for people with a permanent and significant disability.

NDIA (National Disability Insurance Agency)

The government agency charged with implementing NDIS.


A 12 month proposal prepared by the participant in collaboration with NDIA. It details a participant’s goals, how they will be able to achieve them and how much funding is allocated to work toward seach goal for the 12 month period.

Participant Statement

A statement in the ‘Getting Plan Ready’ form which should be completed prior to your initial planning appointment. It helps identify your needs, goals and current supports.

Plan Management Provider

A plan management provider is an organisation that helps you manage your funding of the supports in your NDIS plan.


There are two different kinds of ‘supports’ identified by the NDIA. The informal support, which are family and friends; and the community and mainstream supports which includes things like health or mental health services, schools, educational services, community groups, sporting groups and other government services.

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